(1)-832-704-7541 reserve@reszulimoser.com

Terms and Conditions

Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. Overland accepts VISA, MasterCard and American Express credit cards.
Cash may also be accepted from the services are rendered. Chauffeurs do not carry change. New and one-time clients may be required to present their card for swiping. Additional ID verification may also be necessary.

Transfers

  • Airport

    • Reszul Limo provides a flat rate for most domestic commercial airport pickups and drop-offs to or from IAH or HOU in the immediate Houston City area. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Reszul Limo by FAA data and/or each respective airline’s automated system (Reszul Limo is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for private FBO’s.

  • Point to Point

    • Reszul Limo may provide point-to-point transfer rates for local pickups and drop offs within the immediate Houston City service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, to the initial bill. Transfer rates are a function of time, distance and zone locations. Off hour and holiday fees may apply.

  • Hourly Service

    • Reszul Limo provides an hourly rate for all other service based on a two (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.

  • Cancellations & Changes

    • Reszul Limo understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
    For local service in the Houston City area, we generally accept cancellations airport transfers without a charge two (2) hours or more before the scheduled pick-up time.
    For regional service outside the immediate Houston City service area, the driving distance and special scheduling will dictate the cancellation notice.,
    International cancellations require a minimum 48 hour notice or as noted in your confirmation.
    Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type and market area. Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip.

E-Mail Communication

Generally we accept new reservations, changes and cancellations by e-mail (reserve@resuzlimoser.com) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call us at 832-704-7541.

Many clients may be dealing direct with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their shift schedule. Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock. So for shorter notice requests, always send those requests to reserve@reszulimoser.com, not individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact us by phone 832-704-7541 or e-mail reserve@reszulimoser.com right away for your request to be processed.

We cannot guarantee cancellations, changes or new reservations unless sent to reserve@reszulimoser.com with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.

NOTE: Our main number 832-704-7541 is text-enabled. You may reach out to us by text if more convenient. Always be sure we confirm receipt of your message and update your confirmation or cancellation via email.

Arrival Time

Reszul Limo and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic, weather conditions and changing flight schedules are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.

Baggage and Other Property Transported

Reszul Limo cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.

Passenger Conduct

Reszul Limo reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $250. Charges for loss of use or revenue due to actions of the client or any passenger may also apply.